After having his car serviced, about a week later a customer returned with a complaint that he could hear a whining noise when he revved up his engine. I went outside with him to see if I could help. He started the engine & revved it hard & said "there can you hear it". Well all I could hear was his engine about to blow its hat off, I shook my head & told him it sounded normal. He started to fiddle behind his ear, then he said (with a big grin on his face) "Its my bloody hearing aid". Another happy customer!!!

A customer whilst watching his ford fiesta fail the MOT for a simple brake light bulb failure insisted on going to the local petrol station to buy a red bulb. When he returned with an amber (indicator) bulb he was informed that it was incorrect. He insisted that it was the right bulb. BLESS!!!

I had one customer bless him who came in recently to thank me for arranging his tyre valves for him. I asked him to explain further & he said that it was really convenient that when he stops to check his tyre pressure, that all the valves are at the top. I couldn't really take credit for this. Or could I?

One evening after a customer had collected his car, he shortly returned all worked up for a confrontation. After storming into the office he asked "What has happened to my car then? "What do you mean" was the response. "My car has had the wing painted. I want to know what has happened." After explaining that the mechanic had simply cleaned up after himself (polished the wing) as we usually do after work has finished, the customer backed down. Since apologising many times he has become a very loyal customer.